About the Role
Bridge the gap between engineering and client needs by deploying and configuring software in production environments, troubleshooting issues, and gathering feedback to guide product development.
Responsibilities
- Deploy and configure software solutions in client environments
- Collaborate with clients to understand business requirements
- Diagnose and resolve technical issues during implementation
- Customize platform features to meet client-specific needs
- Translate client feedback into actionable engineering insights
- Work closely with product and engineering teams to prioritize improvements
- Document configurations and client-specific integrations
- Support data pipeline setup and workflow automation
- Assist in onboarding clients to the platform
- Ensure deployed systems meet performance and reliability standards
- Participate in client training and knowledge transfer sessions
- Monitor system health post-deployment
- Escalate critical bugs to core development teams
- Maintain clear communication with project stakeholders
- Adapt quickly to evolving client environments and constraints
- Follow security and compliance protocols during deployment
- Optimize system configurations for efficiency
- Provide input on user experience improvements
- Assist in writing technical documentation
- Support integration with client data infrastructure
- Troubleshoot end-to-end system workflows
- Respond to client inquiries in a timely manner
- Track deployment progress and report on milestones
- Coordinate with cross-functional teams during rollout
- Ensure solutions align with long-term product vision
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid or remote options available
Team
Part of a technical team delivering solutions directly to enterprise clients
Why This Role Matters
This position plays a critical role in ensuring client success by directly implementing and refining the platform in real-world settings. Your work helps shape both immediate deployments and long-term product evolution.
What You’ll Gain
Exposure to diverse use cases across industries, hands-on experience with cutting-edge data infrastructure, and the chance to influence product direction based on frontline insights.
Available for qualified candidates
