As an AI Engineer focused on Email CRM, you'll play a key role in advancing our email marketing through intelligent personalization. Your primary responsibility will be refining and integrating Advisor, our in-house AI recommendation system, to ensure each email delivers content precisely aligned with individual user interests and behaviors.
What You'll Do
- Optimize and deploy Advisor to improve relevance and engagement in email campaigns
- Translate behavioral and interest-based data into dynamic content recommendations
- Work alongside Full Stack Developers and Data Engineers to implement scalable solutions
- Connect insights from the Single Customer View (SCV) to real-time email content generation
- Enable automated 'Next Best Action' decisions across customer journeys
Requirements
- Proven experience building and deploying machine learning models, particularly in recommender or personalization systems
- Strong proficiency in Python, including libraries such as Pandas, NumPy, Scikit-learn, and TensorFlow or PyTorch
- Experience querying and transforming data in warehouses like BigQuery
- Ability to develop high-performance APIs using FastAPI or Flask for real-time inference
- Familiarity with cloud platforms such as AWS, GCP, or Azure for model deployment
- Understanding of marketing metrics including open rates, click-through rates, and conversion, and how AI influences them
Benefits
- Flexible, uncapped leave policy based on trust and responsibility
- Eligibility for profit-sharing bonuses when company goals are met
- Refer-a-friend rewards for successful hires
- Access to well-being resources through our Colleague Assistant Programmes
- Opportunity to purchase company shares via the Share Incentive Plan
