The FM Core & Control Room Engineer plays a critical role in supporting Motorola Solutions' mission to keep people safer. In this position, you will provide 2nd Line technical support for Core & Control Room alarms and service failures, ensuring network elements operate effectively through proactive fault investigation, ticket ownership, and collaboration with internal and external teams.
What You'll Do
- Provide 2nd Line technical support to the NOC relating to Core & Control Room alarms and customer received reports of failed services.
- Provide input into the creation of knowledge documents and procedures to ensure that the end users receive optimal service.
- Ensure owned tickets are updated regularly.
- Represent MSI in a technical capacity when interfacing with customers.
- Represent Operations in internal discussions relating to fault investigation and trend analysis.
- Provide informal training and support to resources in the NOC.
- Liaise with and provide competent support to MSI 2nd and 3rd line technical support teams.
- Own and drive enhanced/escalated faults within MSI and towards other vendors.
- Strive to ensure that all fault cases are handled within defined SLAs.
- Liaise closely with DSB counterparts ensuring common understanding relating to procedures etc.
- Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution.
- Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement.
- Provide input to Support resources in the creation of proactive scripts and be prepared to analyze captured data.
- In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools.
- Provide Operations management with updates, recommendations etc as and when required.
- Perform any other tasks requested by Operations Management.
- Be prepared to travel within Norway at short notice and remain away from home for a number of days.
- Operate necessary support equipment competently.
- Participate in a 4/5 weekly rota providing oncall support 24/7. This involves travelling to site to rectify issues.
- Act as Operations technical Point of Contact for minor projects implemented alongside current Core deliveries.
What We're Looking For
- Technically skilled within Telecommunication (BTS, transmission, radio interface, core knowledge etc.)
- Sound knowledge of TETRA technology
- Engineering degree in Telecommunication or similar, or more preferably, relevant, recent work experience in a similar role
- Team player with excellent communication skills, both internally and towards external parties
- Can handle high pressure situations, used to dealing with multiple faults that occur simultaneously and be able to prioritize
- Security clearance to Norwegian SECRET/HEMMELIG level or higher is an absolute requirement for this position. Only applicants who satisfy the requirements for or already hold such clearance, will be considered for this position.
- Security clearance at KONFIDENSIELT (CONFIDENTIAL) level before accession.
- Authorisation: BEGRENSET (RESTRICTED)
- Driving Licence (category B)
Nice to Have
- Experience from NOC or other support desk work is a distinct advantage
- ITIL experience
- Experience with using trouble ticketing systems and appreciating SLA deadlines
Technical Stack
- TETRA technology
- trouble ticketing systems
Team & Environment
FM Core & Control Room team; works closely with NOC, DSB counterparts, and MSI 2nd and 3rd line technical support teams
Benefits & Compensation
- Participate in a 4/5 weekly rota providing oncall support 24/7
- Travel within Norway at short notice and remain away from home for a number of days
Work Mode
Must be available for oncall support 24/7 on a 4/5 weekly rota; must be prepared to travel within Norway at short notice and remain away from home for several days
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
