Provide technical support to customers in Greek and English, resolving inquiries via phone, email, and chat while ensuring high satisfaction and meeting performance goals.
Responsibilities
- Handle customer inquiries professionally and promptly through phone, email, and live chat
- Diagnose and resolve technical problems by guiding users step by step
- Work with internal teams to address and close customer cases effectively
- Forward complex technical issues to specialized teams for resolution
- Record all customer interactions accurately and thoroughly
- Implement modern practices focused on improving customer satisfaction
- Stay updated on client products and consistently meet performance KPIs
- Coordinate with developers and cross-functional experts to support issue resolution
Requirements
- Native proficiency in Greek and advanced English (C1 level in speaking and writing)
- Minimum of 1–2 years of customer support experience in a fast-paced setting
- Strong ability to solve problems and troubleshoot technical issues
- High attention to detail in communication and documentation
- Experience with CRM platforms and basic technical support procedures
- Personal computer with at least 8GB RAM and stable internet (minimum 50 Mbps download, 40 Mbps upload)
Nice to Have
- Prior experience using CRM systems
- Background in finance or legal fields
- Knowledge of EU tax systems, particularly in Greece
Tech Stack
CRM systems
Benefits
- Fixed working hours: Monday to Friday, 09:00–18:00 (GMT+3)
- Fully remote work arrangement
- Inclusive and diverse international workplace
- Compensation paid in USD
- Referral bonuses for successful candidate recommendations
- Balanced workload with attention to personal time and health through internal policies
- Leadership that supports professional growth and long-term collaboration
- Supportive environment encouraging self-improvement and learning
- Work culture based on trust, without time-tracking systems
Compensation
Compensation in USD
Work Arrangement
global — Fully remote with fixed working hours (Mon–Fri: 09:00-18:00 GMT+3)
Team
Team size: Over 1300+ specialists. Structure: Multicultural and multilingual support teams operating globally. Reports to: Not specified
- People First management approach
- Culture built on trust
- Inclusive international environment
- Focus on self-development
- Long-lasting cooperation
- Equal treatment of candidates, no discrimination
Additional Information
- Language requirement: Native Greek and excellent English (C1 level both spoken and written)
- Working hours: Monday–Friday 09:00–18:00 (GMT+3)
- Work mode: Fully remote
- Equipment requirement: Personal computer with at least 8GB RAM and stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
- Engagement type: Independent contractor or employee depending on agreement
- Specific terms including compensation and benefits will be defined in the agreement
- Internal job code: 2GB
- Application language: CV must be sent in English
- Company operates in 30+ countries and supports customers in 60 languages
- Clients include MasterCard, Calm, and MacPaw
- Equal treatment and non-discrimination policy in place
- Candidate data processed per SupportYourApp Candidate Privacy Notice
