SupportYourApp is hiring a Customer Support Consultant to provide exceptional customer and technical support for a client in the golf industry. In this fully remote role, you will be the primary point of contact for customers, building positive relationships while working with a multicultural team.
What You'll Do
- Provide exceptional customer and technical support via calls, emails, and chats.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Maintain a working knowledge of our client’s products and services.
- Securely work with customers’ sensitive information.
What We're Looking For
- Excellent German at a C1 level for both spoken and written communication.
- English proficiency at a B2 level.
- Experience in customer support.
- Interest in and knowledge of golf rules and equipment.
- Ability to work collaboratively in a team.
- Independent and proactive approach to work.
- Personal laptop or computer with at least 8GB of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience working with luxury brands.
- Experience with CRM systems.
Benefits & Compensation
- Fixed schedule: Monday to Friday, 10 AM–6 PM CET.
- Opportunity to work fully remotely.
- Compensation in USD.
- Paid intensive training and probation.
- Good bonuses for referring friends.
- Responsive management interested in your growth.
- Inclusive international environment supporting work-life balance.
Work Mode
This is a fully remote position with a global team operating within the specified CET hours.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
