About the Role
Role details below.
Responsibilities
- Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.)
- Conduct demo calls to understand client business needs and deliver compelling product presentations
- Develop and lead client training sessions to ensure strong adoption and effective product usage
- Troubleshoot technical issues, including API requests, data flows, and integrations
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities
- Collaborate with product and engineering teams to resolve complex technical challenges
- Build strong, long-lasting relationships with customers through clear and proactive communication
- Become a product expert and deeply understand our technology
- Diagnose and resolve technical issues efficiently
- Support and guide customers with best practices and clear documentation
- Collaborate cross-functionally to improve product and customer experience
- Identify recurring issues and contribute to continuous improvement
- Build trust-based, long-term customer relationships
Benefits
- Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3)
- Fully remote work opportunity
- Inclusive and international environment
- Compensation in USD
- Supportive management focused on your growth and long-term collaboration
Compensation
Compensation in USD
Work Arrangement
Remote (Worldwide)
Additional Information
- Fluent English (both written and spoken) required
- Fixed working hours: Monday–Friday, 10:00–18:00 (GMT+3)
- Flexibility to support customer business hours when needed
