SupportYourApp is hiring a fluent English Infrastructure Support Consultant to deliver exceptional technical support. You will be the critical link ensuring our clients' systems and data integrations function seamlessly.
What You'll Do
- Provide technical support via calls, chats, and emails
- Investigate and resolve connectivity questions and issues
- Diagnose why systems cannot connect to or pull data from different platforms
- Collaborate with internal teams to ensure smooth data flows and integrations
- Maintain documentation and follow established support processes
- Ensure customer satisfaction with every interaction
- Maintain a working knowledge of our client’s products and services
- Securely handle customers’ sensitive information
- Communicate with developers and other IT departments to identify and troubleshoot technical issues
What We're Looking For
- Excellent English (at least C1 for both spoken and written)
- Understanding of various data platforms, including Microsoft, Google, AWS, Azure, and on-premises databases
- Prior experience in technical support
- Ability to analyze and troubleshoot data connectivity issues across multiple environments
- Strong analytical and research skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with virtual machines (e.g., Ubuntu) running on Kubernetes/k3s
- Knowledge of LDAP and Active Directory
- Familiarity with SSH tunnels and DNS
- Experience with SSL certificates and SSH keys
- Understanding of SMB file servers
- Experience with Azure Blob and File storage
- Basic SQL querying skills
- Knowledge of Box and Google Drive permissions management
- Experience with Office 365 APIs and permissions handling
- Ability to use Kubectl and execute shell commands
Technical Stack
- Cloud Platforms: Microsoft, Google, AWS, Azure
- Infrastructure: Ubuntu, Kubernetes/k3s, LDAP, Active Directory, SSH, DNS, SSL, SMB
- Storage: Azure Blob, Azure File storage
- Data: SQL
- Collaboration Tools: Box, Google Drive, Office 365 APIs
- Command Line: Kubectl
Benefits & Compensation
- Fixed schedule: Monday-Friday, 3 PM – 11 PM CET
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position open to global candidates.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
