SupportYourApp is hiring a Fluent English Customer Support Consultant based in Algeria. In this role, you will deliver outstanding customer support via email for our technology clients, building strong relationships while applying best practices. You’ll maintain a deep understanding of client solutions and meet performance targets, handling sensitive customer data with care and security.
What You'll Do
- Deliver outstanding customer support via emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Excellent English communication skills (at least C1 level for both spoken and written).
- At least 6–12 months of experience in customer support.
- Experience with Zendesk.
- KPI-driven mindset with a track record of meeting performance targets.
- Attention to detail and accuracy in documentation and reporting.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- Backup power station.
Technical Stack
- Zendesk
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to candidates based in Algeria.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
