Responsibilities
- Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.)
- Own and drive client renewals and contract extensions across your portfolio
- Identify and execute upsell and cross-sell opportunities to expand account value
- Take responsibility for retention metrics and proactively mitigate churn risks
- Maintain and manage revenue forecasts for your portfolio
- Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality
- Develop and conduct comprehensive client trainings to ensure high user adoption
- Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success
- Act as a commercial owner of assigned accounts, driving growth and long-term value
- Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs
Requirements
- 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position
- Proven experience owning or contributing to client renewals and retention
- Hands-on experience with upselling / cross-selling within existing accounts
- Ability to forecast revenue and manage a portfolio from a commercial perspective
- Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products)
- Customer-oriented and responsible attitude
- Fluent English both written and spoken
- Excellent presentation and account management skills
Benefits
- Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Responsive management interested in your growth and long-lasting cooperation
Work Arrangement
Remote (Worldwide)
Additional Information
- Fluent English both written and spoken
- Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5
