Responsibilities
- Maintains and resolves issues in wired, wireless, and mobile broadband networks in response to faults, errors, incidents, and problems.
- Performs hands-on support and servicing for all network hardware components.
- Monitors network assets in accordance with defined service level agreements.
- Executes repair and routine maintenance tasks on network infrastructure.
- Analyzes network performance through dashboards, troubleshoots escalated issues, and reports operational status for enterprise systems.
Requirements
- Bachelor’s degree in a technical field.
- Five years of professional experience with a bachelor’s degree.
- High School diploma or associate degree with at least seven years of experience as a Network Operations Engineer in a Network Operations Center supporting large, complex networks.
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Visio.
- DoD 8570 IAT Level II certification such as CompTIA Security+ CE or CCNA-SEC.
- Valid CCNA certification or equivalent technical proficiency.
- Active Secret security clearance.
Nice to Have
- Familiarity with ITIL v3 or IT service management frameworks.
- Prior experience supporting Department of the Air Force (DAF) and local military base network environments.
Benefits
- Comprehensive medical, dental, and vision insurance coverage.
- 401(k) retirement savings plan with company match.
- Paid time off and 11 paid holidays annually.
- Life and disability insurance options.
- Funding and support for education and professional development.
- Flexible spending accounts for healthcare and dependent care.
- Employee recognition and referral incentive programs.
- Access to employee assistance and identity theft protection services.
Work Arrangement
Hybrid
Work Arrangement
- Vienna, VA
- Chicago, IL
- Columbus, OH
- Zanesville, OH
- Blue Ash, OH
- Bangor, ME
- Chattanooga, TN
- Alcoa, TN
- Madison, WI
- Milwaukee, WI
- Battle Creek, MI
- Portsmouth, NH
Other
- Up to 10% travel may be required.
- Designated as a Mission Essential position under DFARS 252.237-7023.
- Secret clearance required.
