SupportYourApp is looking for a Customer Support Consultant fluent in English and Russian to provide exceptional support for a leading financial technology platform in the blockchain sector. You will work from a home office, handling customer interactions via chats and emails within a multicultural, multilingual environment.
What You'll Do
- Provide exceptional customer support in the blockchain sector via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Always be up-to-date with technology.
- Securely work with customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Excellent English and Russian language (at least C1 for both spoken and written).
- Experience in customer service.
- Personal or professional experience in crypto is a must.
- Experience providing support via live chats.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing.
- Experience with CRM systems.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position for candidates located in Georgia, operating within a global team structure.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
