SupportYourApp is hiring a (fluent Dutch) Technical Support Consultant to provide customer and technical support for our global tech clients. You will join our team remotely from the Netherlands, focusing on resolving infrastructure issues and guiding users.
What You'll Do
- Triage and prioritize critical infrastructure issues versus non-critical requests.
- Extract technical data such as error codes, version numbers, and hardware IDs.
- Document incidents in a clear, structured way, including steps to reproduce.
- Use logical deduction to isolate faults and troubleshoot effectively.
- Guide users remotely on physical checks for cabling, power, and LED status.
- Handle sensitive customer data with care and security.
- Maintain a deep understanding of client solutions and meet KPI targets.
- Communicate escalation paths and expected response timelines clearly to stakeholders.
What We're Looking For
- Excellent Dutch communication skills at at least a C1 level for both spoken and written.
- English proficiency at a B2 level.
- At least 6 months of experience in a technical support role.
- Hands-on experience with networking, firewalls, and cabling.
- Knowledge of backup systems, endpoint protection, and monitoring tools.
- Experience supporting Microsoft 365 and Windows environments.
- Basic SQL knowledge.
- Strong hardware troubleshooting skills.
- Good communication skills and ability to handle urgent technical issues.
- A personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Previous experience in IT support or systems administration.
Technical Stack
- Microsoft 365
- Windows
- SQL
- Networking
- Firewalls
- Backup systems
- Endpoint protection
- Monitoring tools
Benefits & Compensation
- Fixed schedule: Monday–Friday, 9am–5pm CET.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to candidates based in the Netherlands.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
