CG Tech Services, Inc. is seeking a Remote Senior Systems Administrator to join our team. In this role, you will be responsible for providing advanced technical support and troubleshooting across Windows environments, servers, networking, and cloud platforms. You’ll handle escalated issues and participate in technical projects like system upgrades and migrations in a smaller, growing company where your contributions directly impact our success.
What You'll Do
- Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
- Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
- Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
- Use the ticketing system to communicate with clients, manage your schedule and workload, and compile detailed notes.
- Answer phones to assist clients with technical issues.
- Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
- Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
- Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
- Implement support tools and automation required to deliver on SLAs.
- Participate in shared 24x7 weekly on-call schedules.
What We're Looking For
- Experience working in a fast-paced environment.
- Extraordinary attention to detail.
- Strong problem-solving skills.
- Ability to handle complex technical issues escalated beyond Level 1 support.
- Ability to work most hours during Seattle business hours (Mon–Fri, 8 AM to 6 PM PST).
- Ability to work occasional after-hours for emergencies, projects, and maintenance.
Nice to Have
- Humble, motivated, and emotionally intelligent.
- Loves a faster-paced, no-drama environment.
- Extremely detail-oriented and appreciates an organized, systematic approach.
- A quick, self-motivated learner interested in company-invested education.
- Interested in upward earning, career advancement, growth, and learning long-term.
Technical Stack
- Windows Server
- Networking
- Firewall
- Virtualization
- Cloud services
Work Mode
This is a fully remote position. You will be expected to work most hours during Seattle business hours (Mon–Fri, 8 AM to 6 PM PST) with occasional after-hours work for emergencies, projects, and maintenance.
CG Tech Services, Inc. is an equal opportunity employer.
