SupportYourApp is looking for a fluent Dutch Technical Support Consultant to join us in providing expert technical support for a global SaaS, software, and hardware solutions company. You will work fully remotely from France, triaging and troubleshooting a wide range of issues in a multicultural, multilingual environment.
What You'll Do
- Triage and prioritize critical infrastructure issues versus non-critical requests
- Extract technical data such as error codes, version numbers, and hardware IDs
- Document incidents clearly and structurally, including steps to reproduce
- Use logical deduction to isolate faults and troubleshoot effectively
- Guide users remotely on physical checks: cabling, power, and LED status
- Handle sensitive customer data with care and security
- Maintain a deep understanding of client solutions and meet key performance indicators
- Communicate escalation paths and expected response timelines clearly to stakeholders
What We're Looking For
- Excellent Dutch communication skills at C1 level or higher for both spoken and written
- English at a B2 level
- At least 6 months of experience in technical support
- Hands-on experience with networking, firewalls, and cabling
- Knowledge of backup systems, endpoint protection, and monitoring tools
- Experience supporting Microsoft 365 and Windows environments
- Basic SQL knowledge
- Strong hardware troubleshooting skills
- Good communication skills and ability to handle urgent technical issues
- A personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download/40 Mbps upload)
Nice to Have
- Previous experience in IT support or systems administration
Technical Stack
- Microsoft 365
- Windows
- SQL
- Networking
- Firewalls
- Backup systems
- Endpoint protection
- Monitoring tools
Benefits & Compensation
- A fixed schedule: Monday–Friday, 9am–5pm CET
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
This is a fully remote position based in France, working within a global team structure.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
