Role Overview
Join a forward-thinking support team where language skills and customer focus drive success. As a Customer Support Consultant, you’ll deliver clear, accurate assistance to international clients through chat, email, and phone channels. Based remotely in Poland, you’ll operate within a structured yet flexible environment that prioritizes trust, personal development, and meaningful customer interactions.
Key Responsibilities
- Respond to customer inquiries using chat, email, and phone with clarity and professionalism
- Provide timely updates on order status, shipping details, and product usage
- Listen actively to customer needs and communicate feedback effectively to internal teams
- Maintain consistent service quality while managing a high volume of support tickets
- Adapt to changing priorities and support schedules, including occasional weekend or holiday shifts
- Build rapport with customers to foster long-term satisfaction and trust
What You Bring
- Fluency in Danish (C1 or higher) and strong English communication skills (B2 or above)
- 6 to 12 months of experience in customer support, preferably in product or e-commerce environments
- Ability to work independently with a reliable internet connection (minimum 50 Mbps download, 40 Mbps upload) and a personal computer with at least 8GB RAM
- A responsible, proactive mindset with a commitment to accuracy and service excellence
Why This Role Stands Out
This position offers a fixed workday from 9 AM to 5 PM CET, Monday through Friday, with full remote flexibility. You’ll be part of an inclusive, international team that values growth and autonomy. There’s no time tracking—just a culture built on mutual trust and accountability. Leadership is invested in your progress, and internal policies support both well-being and professional development. Compensation is paid in USD, and you can earn rewards by referring qualified peers. With a foundation in equal treatment and a people-first approach, this role supports both short-term stability and long-term career growth.
