SupportYourApp is hiring a Customer Support Consultant to deliver high-quality support for our global service. In this remote role based in Poland, you will be the vital link for customers, handling their needs via multiple channels and contributing to a culture built on trust.
What You'll Do
- Provide high-quality customer support via chat, email, and phone.
- Support customers with order status, delivery information, and product-related questions.
- Build strong and lasting customer relationships.
- Handle customer inquiries and feedback effectively.
- Provide valid, accurate information and solutions to customer requests.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Work in a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Fluent in Danish (C1 level or higher).
- Excellent English communication skills (at least B2 level).
- At least 6–12 months of customer support experience.
- Comfortable working with high ticket volumes.
- Positive, proactive and responsible attitude.
- Personal computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience in e-commerce or product-based customer support.
Benefits & Compensation
- Fixed schedule: Monday - Friday, 9 AM - 5 PM CET.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position, open to candidates located in Poland. You will be part of a global, multicultural, and multilingual environment.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
