SupportYourApp is looking for a fluent Chinese Customer Service Specialist to deliver exceptional support for a tech client in the cryptocurrency space. You will thrive in our multicultural, multilingual environment while working fully remotely.
What You'll Do
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Securely work with customers’ sensitive information.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
- Apply the latest customer happiness practices.
What We're Looking For
- Native Chinese and English at an upper intermediate (B2) level.
- At least 6 months of experience in a customer support role.
- Experience with live chats and emails.
- Personal or professional experience in cryptocurrency.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
- Experience with Salesforce or Zendesk.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position with a global team.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
