About the Role
The role involves providing technical assistance and customer support to Dutch-speaking users, troubleshooting software and hardware issues, and ensuring timely resolution of inquiries within a hybrid work setup located in Bulgaria.
Responsibilities
- Respond to customer inquiries in Flemish and Dutch
- Diagnose and resolve technical problems remotely
- Escalate complex issues to specialized teams
- Maintain accurate records of support cases
- Follow established procedures for incident management
- Assist users with software and hardware configurations
- Provide clear instructions for issue resolution
- Work within defined service level agreements
- Support onboarding of new clients
- Participate in team meetings and training sessions
- Monitor open tickets and ensure timely follow-up
- Adhere to data protection and security policies
- Communicate technical details in non-technical language
- Assist with system updates and maintenance
- Contribute to knowledge base improvements
Nice to Have
- IT certification such as CompTIA A+
- Experience supporting Dutch-speaking clients
- Knowledge of Microsoft 365 environment
- Familiarity with remote desktop tools
- Background in customer-facing IT roles
Benefits
- Hybrid work model
- Stable employment with growth opportunities
- Access to professional development resources
- Supportive team environment
- Regular performance feedback
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid
Team
Multilingual support team focused on Dutch and Flemish markets
Location
Bulgaria, hybrid setup
Language Requirements
- Native or near-native proficiency in Flemish Dutch required
- Working knowledge of English preferred
Not provided
