A Finnish Speaking Travel Support Specialist is needed at Patrique Mercier Recruitment By Nellie to assist Finnish-speaking clients with travel arrangements and inquiries. The role involves delivering professional, high-quality customer support across multiple communication channels.
What You'll Do
- Provide support to Finnish-speaking clients with travel-related inquiries and bookings through various channels, including phone, email, and live chat.
- Help clients modify their travel plans, including changes to flights, accommodations, and itineraries.
- Coordinate with travel partners, such as airlines and hotels, to resolve client issues efficiently.
- Deliver accurate and timely information about travel policies, destinations, and service options.
- Maintain organized records of client interactions in the CRM system for continuous service improvement.
- Exhibit a high level of professionalism and dedication to customer satisfaction in all interactions.
- Stay informed about current trends in the travel industry to provide knowledgeable assistance to clients.
What We're Looking For
- Fluency in Finnish (to support Finnish-speaking clients)
- Strong dedication to providing exceptional customer service
- Ability to provide support through phone, email, and live chat
Technical Stack
- CRM system
Work Mode
The role supports a global work model, allowing flexibility in work location.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
