Vaughan Regional Medical Center / ScionHealth is seeking a Financial Counselor to coordinate the financial aspects of patient visits. In this role, you will manage insurance verification, pre-certification, and patient collections, ensuring clear communication of financial responsibilities while maintaining high customer service standards.
What You'll Do
- Perform insurance verification and pre-certification for scheduled services, excluding Radiology and Emergency Department.
- Contact patients or responsible parties before procedures to provide estimates and collect co-pays, deductibles, and outstanding balances.
- Coordinate with clinical and administrative leadership to reschedule non-emergent services for patients unable to pay.
- Work closely with Case Management and Discharge Planning to provide financial counseling and collect payment.
- Accurately reconcile daily cash receipts and post payments.
- Complete and track refund and correction transactions.
- Provide itemized bills and financial documentation for attorneys, patients, and audits.
- Post and manage payroll deductions, prompt pay discounts, and GL entries in coordination with the staff accountant.
- Act as a cashier as needed, ensuring accuracy and professionalism.
- Maintain detailed account notes in the financial system.
- Support departmental and organizational cash collection and bad debt reduction goals.
What We're Looking For
- High school diploma or equivalent.
Nice to Have
- 1-2 years of experience in healthcare financial services, insurance verification, or collections.
Technical Stack
- Microsoft Office suite (Word, Excel, Outlook).
- Hospital billing and EMR systems.
We empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking.
