Natera, a global leader in cell-free DNA testing, is hiring a Financial Counseling Specialist (Patient Success Specialist). In this role, you will manage patient-specific eligibility verifications, claims submissions, and reporting functions. You will be a key contributor to improving internal and external protocols while prioritizing tasks to resolve escalations efficiently.
What You'll Do
- Address patient needs with a focus on customer support, logistics coordination, and problem-solving.
- Schedule and coordinate work flow to expedite project efficiencies and resolve escalations.
- Address and resolve assigned inquiries from patients, sales teams, clinics, and executives with urgency.
- Ensure timely closure of escalation cases using email, phone, or salesforce.com.
- Adhere to pre-established guidelines, instructions, and training to perform job functions.
- Review standard operating procedures for common departmental tasks.
- Ensure all data and analysis requests from across the organization are addressed promptly.
- Own the second-level line of escalation for patient billing call center agents and field teams.
- Conduct patient outreach via SMS, email, and phone to resolve escalated issues.
- Participate in operational programs, projects, and initiatives that drive the business forward.
- Keep key internal leaders and stakeholders apprised of escalation status.
What We're Looking For
- Bachelor’s degree or equivalent experience.
- Experience with medical billing and coding.
- Excellent customer service skills and phone manner.
- Ability to manage stress in a fast-paced environment.
- Strong knowledge of Medicare and Medicaid practices.
- Minimum 2 years of Call Center experience in an inbound and outbound capacity.
- Minimum 2 years of salesforce.com experience.
Nice to Have
- Medical billing and coding experience, preferably in a skilled nursing environment.
Technical Stack
- salesforce.com
Team & Environment
You will report to Management within a team of highly dedicated professionals from world-class institutions. Natera offers an environment where you will be stretched and challenged while working to change the landscape of genetic disease management.
Benefits & Compensation
- Comprehensive medical, dental, vision, life, and disability plans.
- Free genetic testing for employees and immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Employee referral program.
- Compensation: $20 - $23 USD per hour.
Work Mode
This is a remote position open to candidates within the USA.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status.
