Motorola Solutions is looking for a Field Service Technician to optimize, maintain, and support our mission-critical complex communication systems for Public Safety customers in the New England territory. You will provide technical support for specialized systems, troubleshoot software-driven electronics, and provision communication infrastructure as part of our global community dedicated to keeping people safer everywhere.

What You'll Do

Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture.
Maintain, optimize, test, and document complex communications systems.
Provide weekly reports of activities and accomplishments.
Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Participate in continuous training in the latest technologies and troubleshooting techniques.
Team with Engineering, Project Management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

What We're Looking For

A Bachelor's degree OR 1+ years of experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Military or Networking equipment.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Must be a US Citizen and able to obtain background clearance as required by US government customer.
Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.
Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
Strong self-management skills and 'people' skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Must be able to solve customer problems quickly during stressful situations.
This position is subject to working in high security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy' and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Nice to Have

Experience with ASTRO P25 systems.
Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.
Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment.

Technical Stack

Wired communications systems (LAN/WAN)
Computer network installation/configuration/maintenance
Cabling, routers, switches, firewalls, bridges
R.F. systems (transmitters, receivers, antenna networks)
Standard telephony and dedicated data circuits
Packet switching techniques
MS Word, Excel, Outlook, Access
ASTRO P25 systems
LMR, RF interfaces
Wired/wireless communication systems
Networking equipment

Team & Environment

You will team with Engineering, Project Management, and sales personnel.

Benefits & Compensation

Compensation: $75,000 - $85,000 USD
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Work Mode

This position involves on-site work in the New England territory.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.