Momo Medical B.V. is looking for a Field Service Technician (Healthcare Technology) to ensure the reliable functioning of innovative healthcare technology in long-term care homes across Southern Ontario. In this hands-on role, you will build strong customer relationships through exceptional service, training, and problem-solving at our fast-growing healthcare scale-up, which is passionate about making a real impact in elderly care.
What You'll Do
- Install Momo BedSense bed sensors in long-term care resident rooms, ensuring correct configuration and a reliable mesh network.
- Conduct on-site service runs to solve problems related to connectivity, IT, hardware, and software.
- Build trust with care staff and management through responsive, service-oriented support and proactive feedback gathering.
- Deliver clear, practical training sessions to care staff to integrate technology into daily workflows.
- Manage your own schedule, travel planning, coordination with on-site teams, and complete follow-up documentation.
What We're Looking For
- Minimum 5 years experience in customer support or a similar hands-on, client-facing role.
- Strong troubleshooting skills in hardware, IT, and basic software environments.
- Customer-first mindset with enjoyment in helping people and building trust.
- Self-starter who works independently and takes ownership of tasks and outcomes.
- People-oriented person who can easily connect with caregivers and provide on-site training.
- Strong communicator who provides timely updates to customers and team.
- Hands-on, practical, and solution-oriented mindset.
- Comfortable working in dynamic environments where plans may change.
- Organized and structured in managing travel schedules, service visits, and follow-ups.
- Willing to travel extensively (>70% of time) across Southern Ontario.
- Flexible to work outside standard hours for installations or urgent support.
- Valid driver's license and car.
Benefits & Compensation
- Salary: CA$65,000 - CA$80,000 per year.
- Flexible employee benefits plan.
- Travel expense reimbursement.
- Annual trip to the Netherlands to meet company and colleagues.
Work Mode
This is a local-country role based in Southern Ontario, Canada. Work involves extensive travel (>70%) across the region.
Momo Medical B.V. is an equal opportunity employer.
