Laborie is hiring a Field Service Technician

Laborie is seeking a Field Service Technician to deliver essential equipment installation, maintenance, and repair services for medical facilities. As a key member of our Service department, you will ensure reliable operation of our technologies while providing crucial feedback to our R&D and Operations Manufacturing teams to contribute directly to product improvement.

What You'll Do

• Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures.
• Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies down to the component level.
• Maintain accurate records of all issues and on-site visits using the ticketing system, ensuring all required documentation is completed.
• Stay knowledgeable about the entire product line, service offerings, and current industry products and technologies.
• Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

What We're Looking For

• Technical College degree with a minimum of 2 years of field service experience.
• Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers.
• Excellent verbal and written communication skills.
• Thorough knowledge of PC operating systems, applications, and technologies.
• Strong understanding of network protocols and implementations.
• Demonstrated skills in time management, planning, prioritization, and administration.
• Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week).
• Ability to maintain a productive remote office from home.

Nice to Have

• Field service experience within a medical or similarly regulated environment.
• Clinical expertise in a hospital, clinic, or medical device setting.

Technical Stack

• PC operating systems and applications
• Network protocols and implementations
• Electro-mechanical assemblies

Team & Environment

You will be a key member of the Service department.

Benefits & Compensation

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Work Mode

This role is based locally, requiring on-site visits to customer facilities. The position is open to candidates in Salt Lake City, UT and Denver, CO.

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.