Intuitive is looking for a Field Service Manager to ensure we deliver exceptional, timely service to customers by coordinating all Service-related activities within your Region. As a key people and team leader, you will provide strong management to field-based direct reports and work closely with other customer-facing and back-office team members.
What You'll Do
- Identify and attract talented employees who raise the bar for the team.
- Coach and develop employees to improve their impact and achieve their potential.
- Create synergistic, collaborative team environments encouraging trust, respect and cooperation.
- Use data and metrics to track progress, achieve results, and continuously evaluate business health.
- Communicate team performance to management through metrics.
- Monitor the use of resources and proactively recommend adjustments when suboptimal.
- Demonstrate strong, consistent knowledge of the day-to-day activities of your team and how they support organizational goals.
- Ensure the team’s work product meets the highest standards of quality, customer needs, and all regulatory obligations.
- Ensure all Service Contract obligations are met and the value of Intuitive Service is communicated to customers.
- Provide additional escalation support to resolve key account or customer issues effectively.
- Ensure all documentation is submitted and accurate within customer, employee, and quality management systems.
- Work collaboratively with commercial and ecosystem partners, both internal and external, to achieve customer expectations.
- Work with the Senior Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.
What We're Looking For
- 5 years hands-on field experience as a field service representative.
- Ability to multi-task and adapt to change without losing focus of priorities.
- Strong communication, influence, leadership, conflict management and negotiation skills.
- Capable of working effectively in cross-functional project teams.
- Strong attention-to-detail, individual initiative, and sense of ownership.
- Ability to prioritize and smoothly manage multiple competing deadlines and tasks.
- Excellent written and verbal communication skills.
- Highly ethical, highly energetic character, with a desire to help customers.
- Proficient knowledge with computers and standard software applications.
- Ability to travel 50% - 75%.
Nice to Have
- Bachelor’s Degree in mechanical, biomedical, electronics engineering, or equivalent.
- 3 years as a manager in the medical industry or equivalent.
- Familiarity with hospital operating room protocols, anatomic terminology and knowledge.
Team & Environment
You will manage a team of field-based direct reports and coordinate their activities with other customer-facing and back-office team members. You will report to the Senior Field Service Leadership team.
Work Mode
This position operates in a local-country work mode.
We are an AA/EEO/Veterans/Disabled employer.
