Responsibilities
- Install and configure medical devices and systems at customer locations.
- Educate end users through product demonstrations and hands-on training sessions.
- Diagnose and resolve technical issues using remote access tools and internet connectivity.
- Deliver on-site and remote technical support to internal staff and external clients.
- Restore and repair corrupted databases either in person or from a distance.
- Assist with integrating new medical devices, gather manufacturing specs, capture live data, and guide developers on data requirements based on client needs.
- Troubleshoot customer-owned computing equipment when issues arise after software deployment.
- Collaborate with various hospital departments including IT, surgery, medical records, and perfusion to ensure post-installation success.
- Instruct clients on proper operation of hardware and software solutions.
- Create and maintain frequently asked questions documents for internal and external stakeholders.
- Share feedback with internal teams regarding product performance, technical challenges, and potential enhancements.
- Maintain comprehensive knowledge of all equipment and devices within the assigned product line.
- Possess in-depth expertise in specific technologies to deliver timely and accurate technical guidance.
- Serve as a technical advisor on product development initiatives when required.
- Provide backup assistance to fellow field service engineers as necessary.
- Pursue ongoing learning to stay current with product updates, emerging technologies, and regulatory standards.
- Conduct on-the-job training for newly hired field service personnel.
- Adhere to corporate compliance, ethics, and conduct policies, promoting ethical business practices.
- Interpret, apply, and enforce organizational policies, procedures, and operational standards.
- Manage and safeguard company-owned assets such as tools, test equipment, inventory, computers, communication devices, corporate cards, records, and intellectual property.
- Complete all required reports, logs, and administrative duties promptly and accurately.
- Develop and follow a personal growth plan with defined goals to sustain technical and industry proficiency.
- Ensure cost-efficient operations within the designated territory.
- Collaborate productively with colleagues, distributors, internal departments, and clients.
- Support distributor field engineers through annual training, on-site assistance, and remote troubleshooting.
Work Arrangement
Remote (Country)
Other
- Demonstrated understanding of compliance principles and a history of adherence.
- Available to respond to service requests at any time, including nights, weekends, and holidays.
- Willingness and ability to travel as required by service demands.
