PerkinElmer is hiring a Field Service Engineer to provide critical customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex laboratory equipment. This is a remote field role primarily serving customers in the Lansing, MI area. You will join a dedicated team collaborating closely with customers to support PerkinElmer’s mission of innovating for a healthier world.
What You'll Do
- Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards and KPIs.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work and consumables.
- Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory.
- Enhance product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher-level certification through participation in company-sponsored training & development offerings.
- Complete all administrative tasks, including time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities.
What We're Looking For
- BA/BS Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment.
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment.
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment.
- Outstanding interpersonal, written, and verbal communication skills.
- Technical critical thinking skills and attention to detail.
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills: Outlook, PowerPoint, Word.
- Excellent team player with a customer satisfaction focus.
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
- Valid driver’s license and safe motor vehicle operation.
- Ability to travel by air, vehicle and/or other means of transportation as business requires, typically up to 50% of the time.
Nice to Have
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
- Vendor-issued certification on relevant laboratory equipment.
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
Work Mode
This is a remote field role based in the Lansing, MI area, requiring up to 50% travel to customer sites.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.
