About the Role
The role involves providing on-site technical service and support for equipment, troubleshooting issues, performing installations, and ensuring systems operate efficiently for clients across the region.
Responsibilities
- Respond to customer sites to diagnose and resolve technical faults
- Carry out scheduled maintenance on automated systems
- Install and commission new equipment at client locations
- Ensure all service activities meet safety and quality standards
- Document service interventions and report outcomes accurately
- Work independently while managing a flexible field-based schedule
- Communicate technical details clearly to non-technical customers
- Follow troubleshooting procedures to minimize equipment downtime
- Maintain inventory of spare parts and tools in service vehicle
- Adhere to company policies and industry compliance requirements
- Escalate complex technical issues when necessary
- Provide feedback on recurring system issues to technical teams
- Support warranty and post-warranty service operations
- Coordinate with dispatch and customer service teams
- Ensure timely response to emergency service calls
- Perform system upgrades and retrofits as needed
- Verify equipment performance after repairs
- Train customers on basic operational functions
- Monitor equipment performance remotely when possible
- Keep service records up to date in the field management system
- Follow environmental and waste disposal guidelines
- Maintain professional appearance and conduct on customer sites
- Adapt to changing customer environments and requirements
- Use diagnostic tools and software to identify faults
- Support continuous improvement of field service processes
Compensation
Competitive salary with performance incentives and benefits package
Work Arrangement
Field-based with travel across South West Ireland; home working with regional coverage
Team
Part of a regional field service team reporting to a service manager
Why Join Us
- Opportunity to work with advanced technology in a supportive team environment
- Investment in your professional development through training programs
- Focus on work-life balance and personal safety in field operations
What We Offer
- Company vehicle and mobile equipment provided
- Comprehensive health and wellness benefits
- Pension contribution plan
- Paid vacation and public holidays
- Ongoing technical training and certification support
Not available
