10Beauty is hiring a Field Service Engineer to join our growing team. You will be responsible for installing, troubleshooting, and supporting our robotic manicure machines both in-office and at distributed locations across the United States.
What You'll Do
- Own setup and installation of machines at customer stores
- Diagnose and repair machines at customer locations or coordinate removal and replacement for external repair
- Perform routine maintenance, preventative checks, and calibrations to ensure optimal equipment performance
- Communicate clearly with internal and external customers to ensure alignment across all parties
- Create a support library by crafting and updating clear process and procedure documentation
- Maintain detailed records of service calls, repairs, and training
- Work with cross-functional engineering teams to influence and improve the design of the robotic system
- Drive peak organizational performance through effective feedback, accountability, and teamwork
What We're Looking For
- A BS in Engineering and 2+ years of experience in robotics, automation, or systems engineering
- Strong knowledge of electro-mechanical systems, software, and networking
- A strong network background with an understanding of networking protocols (TCP/IP, DNS, DHCP) and infrastructure to ensure reliable system connectivity
- Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions
- Clear and effective communication skills for working with technical and non-technical colleagues
- Experience providing professional customer service with a focus on customer satisfaction
Team & Environment
You will join the Field Service team within our 50+ person organization, contributing directly to customer success and product reliability.
Benefits & Compensation
- Salary range: $80,000—$100,000 USD
- Equity and benefits are included for all full-time employees
Work Mode
This is an onsite position based in Burlington, MA.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
