Responsibilities
- Understand and comply with all department and company policies
- Provide management with a quarterly review and assessment of your assigned area of responsibility
- Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
- Complete all administrative tasks in the required time frame
- Provide technical support to end-users and other Intuitive employees
- Conduct training sessions at Intuitive facilities, training centers, and hospitals
- Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
- Coordinate and perform system and hardware delivery and installation
- Competent in knowledge and implementation of O.R. protocol and HIPAA standards
- Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes
- Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
- Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
- Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
- Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events
Requirements
- expertise in electro-mechanical systems, acquired through specialized training
- exceptional customer service and communication skills
