Responsibilities
- Complete scheduled maintenance, functional inspections, and system checks accurately and on schedule as part of training.
- Support senior field engineers during equipment setup and installation procedures.
- Collaborate with experienced technicians to perform basic diagnostics and repairs on specified systems.
- Maintain clear and consistent communication with team members and internal colleagues.
- Develop skills in customer interaction to ensure issues are resolved and follow-up is handled properly, supporting positive client experiences.
- Engage with clients to suggest additional services that improve operational efficiency.
- Stay current with administrative duties including timely updates to service records, ordering replacement components, and tracking repair timelines.
- Use established escalation protocols when necessary and collaborate with regional and national support teams to implement solutions for client concerns.
- Participate as a contributor within the account team for major customer accounts.
- Collaborate with sales teams, identify potential business opportunities, support contract renewals, and help execute revenue-generating initiatives.
- Prioritize client satisfaction and strengthen customer relationships to become a trusted business collaborator.
- Stay informed about competitive landscape developments and industry trends.
- Handle service requests independently without supervision within twelve months of hire.
Benefits
- Comprehensive benefits offering including health, dental, and vision coverage, paid leave, a 401(k) plan with matching contributions, life and disability insurance, accident protection, and tuition assistance.
Work Arrangement
Remote (Country)
Team
Works alongside seasoned Field Engineers both in person and remotely; contributes to account teams for key clients; collaborates with commercial partners.
Other
- Employees must adhere to all customer access requirements, including providing proof of required immunizations and completing additional drug screenings or background investigations, including federal-level checks if serving government contracts.
- All staff are expected to embody core behaviors: act humbly and build trust, lead transparently, deliver with focus, and take ownership—all with unwavering integrity.
- Relocation assistance is available for this position.
