GE HealthCare is hiring a Field Service Engineer 1 - Indiana & Kentucky

GE HealthCare is hiring a Field Service Engineer I to perform on-time and accurate preventative maintenance for medical equipment in the Indiana & Kentucky territory. This entry-level role involves learning troubleshooting, repair, and installation techniques from experienced engineers, with a core focus on driving customer satisfaction through Service Excellence.

What You'll Do

• Learn to complete on-time and accurate Preventative Maintenance, FMIs, and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up.
• Partner with the customer and recommend value-added services.
• Keep up to date on administrative responsibilities such as maintaining service logs, ordering parts, and managing cycle times.
• Utilize the GEHC escalation process to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, and assist with promoting revenue programs.
• Focus on customer needs and satisfaction to become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

What We're Looking For

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field OR equivalent military education.
• OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program.
• OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as the Microsoft suite of products.
• Must comply with GEHC's standard background check, including a post-offer drug test.
• Legal authorization to work in the U.S. is required; we will not sponsor individuals for employment visas.
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends.

Team & Environment

You'll work alongside experienced Field Engineers, both onsite and remotely, learning and supporting service operations.

Benefits & Compensation

• Compensation: $60,000.00 - $90,000.00 Annual
• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• Performance-based incentive compensation (cash bonus(es) and/or long-term incentives)

Work Mode

This is a field-based position covering the Indiana & Kentucky territory.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.