What You'll Do
- Oversee the financial performance of field operations, driving profitability by managing gross margin and productivity in line with company targets
- Lead and supervise field teams including technicians, inspectors, and site supervisors, ensuring efficient execution of service work
- Champion safety by enforcing compliance with protocols, conducting regular safety meetings, and ensuring equipment inspections and audits are completed
- Guarantee 100% completion of required POWRA documentation across all field personnel
- Monitor and maintain company assets, ensuring all vehicles and equipment meet safety and operational standards
- Collaborate with planning and project management teams to schedule and deliver service projects effectively
- Address customer feedback through structured resolution processes, aiming to improve satisfaction and retention
- Ensure all work-in-progress is accurately reflected on planning boards, maintaining visibility and control over service delivery
Requirements
- Proven leadership experience in field service or industrial operations
- Strong understanding of safety regulations and field compliance standards
- Ability to manage performance metrics including productivity, margin, and customer satisfaction
- Experience overseeing technical teams in a customer-facing environment
- Skill in coordinating cross-functional efforts between operations, planning, and project delivery
- Commitment to maintaining equipment and asset integrity across field operations
Benefits
This role is based onsite, with responsibilities centered on direct field oversight and team leadership. The position supports operational excellence through structured management of safety, service delivery, and financial outcomes.
