Columbia, Maryland, United States On-site Employment USD 44,990.4 - 44,990.4 Hourly

Aerotek is hiring a Field Operations Associate

About the Role

Aerotek is hiring a Field Operations Associate to provide critical support for customers from offer acceptance through start date. This is a customer-facing role responsible for managing all onboarding logistics while delivering excellent front desk service.

What You'll Do

  • Ensure client pre-employment requirements and onboarding documents are current and validated with Compliance.
  • Manage client onboarding packet requirements, including authorization forms, drug tests, and background checks.
  • Update the Candidate Tracker with accurate contractor data in a timely manner.
  • Receive and review onboarding triggers and process all required documentation.
  • Document all candidate and contractor touchpoints and communicate updates.
  • Coordinate contractor orientations, I9 verifications, and other onboarding tasks within the local office.
  • Enter and manage the background, drug testing, and medical screening processes.
  • Manage contractor compliance with key E-Verify requirements.
  • Ensure the HR folder process is completed promptly.
  • Provide outstanding front office customer service via telephone and in-person reception.
  • Maintain high levels of administrative support for internal and external employees and resolve process and technology questions.
  • Serve as primary liaison between field office producers and corporate or center-based teams.
  • Provide education and accountability to field producers on important processes like timely ESF and CRG submittal.
  • Serve as point of contact for real estate communications and property management.
  • Manage office purchasing, P-card reconciliation, and vendor management in partnership with the FOS.
  • Order and organize office supplies, manage mailing and shipments, and maintain office paperwork.

What We're Looking For

  • 2+ years of experience in a customer service-related position.

Benefits & Compensation

  • Compensation range: $45,000 - $56,000
  • Medical, dental, and vision insurance
  • 401(k) and Roth retirement plans
  • Basic and supplemental life & AD&D insurance
  • Short and long-term disability coverage
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Tuition Assistance
  • Paid Time Off, Primary Caregiver/Parental Leave

Work Mode

This position is onsite.

Aerotek is an equal opportunity employer.

Required Skills
customer servicefield operationscommunicationproblem-solvingtime managementclient relationsadministrative supportdata entryteam collaboration
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About company
Aerotek

Aerotek is a part of Allegis Group, the #1 Staffing Agency in the United States. We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.

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Job Details
Department Human Resources
Category other
Posted 14 days ago