dbt Labs is hiring a Field Engineering Business Operations Lead to serve as a key business partner to our technical field organization. You will drive success by defining metrics, managing tools, and overseeing operational programs to increase team efficiency and productivity. This role manages fiscal year planning, operational cadence, and strategic initiatives that contribute directly to business growth.
What You'll Do
- Serve as a business partner to technical field teams across Solution Architects, Customer Solutions Architects, and Professional Services, assisting in daily operational activities.
- Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels.
- Manage and oversee Salesforce to track technical engagement, KPIs, and overall team performance.
- Analyze and improve pipeline stage conversion rates by aligning technical team activities to key deal milestones.
- Design and lead core programs to drive improvements in technical team efficiency and productivity.
- Define, adopt, and continuously refine the technical sales process in partnership with field and sales leadership.
- Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes.
- Act as a key partner to technical leadership to drive customer growth and consumption.
- Identify opportunities for process improvements and implement changes to drive organizational efficiency.
- Collaborate with cross-functional teams to align operational goals with business strategies.
What We're Looking For
- Experience working asynchronously as part of a fully-remote, distributed team.
- Bachelor's degree in Engineering, Business, or a related field.
- 3-5 years of experience in operations management, field engineering, or a similar role within a technical organization.
- Strong understanding of productivity tools, specifically Salesforce, for managing field operations and tracking key metrics.
- Proficiency in data analysis and reporting tools to define and deliver business insights.
- Excellent project management and organizational skills with a strong attention to detail.
- Ability to work cross-functionally and influence decision-making across teams.
- Strong communication skills and the ability to work effectively with leadership at all levels.
Technical Stack
- Salesforce
Team & Environment
Works closely with teams across Solution Architects (SA), Post-sales Customer Solutions Architects (CSAs), and Professional Services (PS).
Benefits & Compensation
- Compensation Range: $169,000 - $241,000 USD (typical); $188,000 - $268,000 USD (select locations) + equity stake.
- Unlimited vacation.
- 401k with a 3% guaranteed contribution.
- Excellent healthcare coverage.
- Paid Parental Leave.
- Wellness stipend.
- Home office stipend.
Work Mode
This is a global, remote position.
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences.
