GE HealthCare is looking for a Field Engineer 1 to maintain and service medical equipment for PCS modalities in hospital and healthcare system environments. Based in the Tri-State area (50 mile radius of Philadelphia), you will ensure operational excellence through preventative maintenance, troubleshooting, and customer partnership.
What You'll Do
- Learn to complete on-time and accurate Preventative Maintenance, FMIs, and ISIs.
- Assist experienced field engineers with equipment installation, basic troubleshooting, and service repairs.
- Effectively communicate with customers to ensure resolution and satisfaction, building relationships to become a perceived partner in their business.
- Partner with the customer to recommend value-added services that improve operational efficiency.
- Keep up to date on administrative tasks like maintaining service logs, ordering parts, and managing cycle times.
- Utilize the GEHC escalation process and work with support teams to implement corrective action plans.
- Serve as a member of the account community for key accounts.
- Engage commercial counterparts to identify sales leads, participate in contract renewals, and assist with revenue programs.
- Stay informed on competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
- Comply with the GEHC Quality Manual, Quality Management System, policy, goals, and all applicable laws and regulations.
- Meet all Health and Human Services, Environment Health and Safety, and other regulatory requirements.
- Complete all planned Quality, EHS & Compliance training.
What We're Looking For
- An Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR a High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications and the Microsoft suite of products.
- Ability to comply with GEHC's standard background check, including a post-offer drug test.
- Ability to comply with all customer access policies, which may include providing proof of immunizations and additional drug or background checks.
- Ability to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods.
- Ability to reach at, above, and below shoulder level, flex/extend neck, and possess good hand and finger dexterity.
- Specific vision abilities required: color, close vision, distance vision, peripheral vision, and depth perception.
- A valid Driver's License, maintained for the duration of employment.
- Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues.
Benefits & Compensation
- Relocation Assistance Provided.
Work Mode
This is a local role operating in the Tri-State area (50 mile radius of Philadelphia).
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
