Western Digital is seeking a New College Graduate to join our Field Applications Engineering team in San Jose, CA. In this customer-facing role, you'll work directly with account teams supporting our key customers, managing qualification plans, and leading initiatives from start to closure.
What You'll Do
- Address customer requests and answer product-related questions.
- Update trackers for qualification and sustaining activities.
- Collaborate with customers to develop qualification plans for new products.
- Manage and track qualification metrics and deliverables.
- Lead periodic customer meetings to track progress, issues, and initiatives.
- Perform hands-on, first-level failure analysis to debug customer issues.
- Work hand-in-hand with Engineering and cross-functional teams to resolve issues and provide closure responses.
- Assist in communicating customer requests to internal teams and coordinate deliverables like feature requests and required documents.
- Represent and advocate for customer needs and priorities internally.
What We're Looking For
- Current student pursuing a bachelor’s degree in electrical engineering, computer engineering, or a related engineering field with a recent graduation date.
- Interest in working in a customer-facing engineering setting.
- Academic or professional experience in hardware or firmware failure analysis.
- Proficiency in Python, SQL, C/C++.
- Data science and analytics skillset, preferably in Python, SAS, or JMP.
- Proficiency with the MS Office Suite.
- Excellent communication skills with the ability to work in a cross-functional team.
- Good project management, problem-solving, analytical, and presentation skills.
Nice to Have
- Past experience working with Hard Disk Drives.
Technical Stack
- Python
- SQL
- C/C++
- SAS
- JMP
- MS Office Suite
Team & Environment
You'll join the Field Applications Engineering team, working closely with customers, account teams, and engineering groups.
Benefits & Compensation
- Salary range applicable for jobs in California, Colorado, New York or remote jobs in those states.
- Equity: Eligible for the Long-Term Incentive (LTI) program consisting of restricted stock units (RSUs) or cash equivalents.
- Paid vacation time and sick leave.
- Medical, dental, and vision insurance.
- Life, accident and disability insurance.
- Tax-advantaged flexible spending and health savings accounts.
- Employee assistance program.
- Voluntary benefits: supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity.
- Tuition reimbursement.
- Transit benefits.
- The Applause Program.
- Employee stock purchase plan.
- WD Savings 401(k) Plan.
Work Mode
This is an onsite position located in San Jose, CA.
Western Digital is a company of problem solvers committed to diversity, inclusion, and an environment where every individual can thrive. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on legally protected characteristics.
