Rockefeller Philanthropy Advisors is hiring a fully remote Facility Coordinator to serve as the frontline contact for clients and service providers. You’ll manage work orders, scheduled maintenance, and platform support in a dynamic, fast-paced environment, ensuring operational excellence and customer satisfaction.
What You'll Do
- Respond promptly to customer and provider inquiries via Zendesk, email, and phone.
- Offer onboarding guidance and technical support on platform usage.
- Report system issues to the development team and ensure communication loops are closed.
- Coordinate service requests with facility managers, ensuring maintenance compliance.
- Review work order requests for cost-saving opportunities based on warranties or lease agreements.
- Assist in customer-facing special projects and emergency work order monitoring.
- Track performance using internal tools and reporting systems.
- Conduct quarterly business review presentations and biweekly client operations meetings.
- Collaborate with internal teams to support key initiatives and maintain seamless workflows.
What We're Looking For
- 1–2 years of experience in a facilities support role, ideally in fast-paced environments such as retail, hospitality, healthcare, or food service.
- Proficiency in Microsoft Excel and PowerPoint.
- Strong verbal and written English communication skills, with high attention to detail.
- Comfortable providing support on technical platforms and responding to customer needs.
- Self-motivated and reliable while working remotely, with excellent time management and organization.
- Team-oriented, responsive to feedback, and adaptable in evolving environments.
- High school diploma or GED required.
- Willingness to be on camera during virtual meetings.
Nice to Have
- Knowledge of Salesforce and Gainsight is a plus.
Technical Stack
- Microsoft Excel, PowerPoint, Zendesk, Salesforce, Gainsight
Team & Environment
Collaborate with internal teams to support key initiatives.
Benefits & Compensation
- Medical, dental, and vision insurance.
- Life insurance and long-term disability coverage.
- Flexible time-off policy and paid parental leave.
- 401(k) with company match.
- Dynamic and collaborative team environment with opportunities for growth.
- Compensation: $47,500 to $88,100 annually, depending on experience and location.
Work Mode
This is a fully remote position open to candidates located in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
