About the Role
Manage the jewellery category, focusing on quality control, accurate pricing, and exceptional customer service to drive sales and maintain market leadership in Japan.
Responsibilities
- Lead the jewellery category, ensuring high standards and customer satisfaction.
- Evaluate and list jewellery items, ensuring accurate descriptions and pricing.
- Manage inventory and sales, optimizing performance and profitability.
- Collaborate with the team to develop and implement strategies for growth.
- Provide expert advice and support to customers, resolving any issues promptly.
- Monitor market trends and competitor activities, adjusting strategies as needed.
- Ensure compliance with all relevant regulations and guidelines.
- Maintain a high level of professionalism and ethical conduct.
- Develop and maintain relationships with suppliers and partners.
- Conduct regular audits and assessments to identify areas for improvement.
- Prepare and present reports on performance and market trends.
- Implement and manage marketing campaigns to promote jewellery items.
- Train and mentor team members to enhance their skills and knowledge.
- Participate in industry events and conferences to stay updated.
- Ensure the accuracy and completeness of all product information.
- Develop and implement strategies to enhance customer experience.
- Collaborate with other departments to ensure seamless operations.
- Provide feedback and suggestions for improving processes and systems.
- Ensure the security and safety of all jewellery items.
- Conduct regular reviews and updates of product listings.
- Ensure the timely delivery of all orders and shipments.
Nice to Have
- Fluency in Japanese and English.
- Experience in e-commerce and online sales.
- Knowledge of gemology and jewellery appraisal.
- Experience in inventory management and logistics.
- Familiarity with digital marketing and social media.
- Experience in customer service and support.
- Knowledge of market research and analysis.
- Experience in event planning and management.
- Familiarity with data analysis and reporting tools.
- Experience in team leadership and management.
- Knowledge of industry regulations and compliance.
- Experience in supplier and partner management.
- Familiarity with project management tools and techniques.
- Experience in training and mentoring team members.
- Knowledge of jewellery design and manufacturing processes.
- Experience in conducting audits and assessments.
- Familiarity with CRM and ERP systems.
- Experience in developing and implementing strategies.
- Knowledge of competitive analysis and benchmarking.
- Experience in managing and resolving customer issues.
Compensation
Competitive salary
Work Arrangement
Full-time, on-site
Team
Work closely with the sales, marketing, and customer service teams to drive growth and customer satisfaction.
What You'll Do
- Oversee the jewellery category, ensuring high standards and customer satisfaction.
- Evaluate and list jewellery items, ensuring accurate descriptions and pricing.
- Manage inventory and sales, optimizing performance and profitability.
- Collaborate with the team to develop and implement strategies for growth.
- Provide expert advice and support to customers, resolving any issues promptly.
What You'll Need
- Proven experience in jewellery evaluation and sales.
- Strong knowledge of the Japanese jewellery market and trends.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Proficiency in using relevant software and tools.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and collaborative work environment.
- The chance to work with a diverse and talented team.
- The opportunity to make a significant impact on the business.
Our Team
- A dedicated and passionate team focused on delivering exceptional customer service.
- Experts in jewellery evaluation, sales, and marketing.
- Collaborative and supportive work environment.
- Opportunities for professional development and growth.
- A commitment to quality, integrity, and customer satisfaction.
Our Culture
- A culture of innovation, creativity, and continuous improvement.
- A focus on customer satisfaction and market leadership.
- A commitment to ethical conduct and professionalism.
- A collaborative and supportive work environment.
- A dedication to excellence and continuous learning.
Our Values
- Integrity and honesty in all our actions.
- A commitment to quality and customer satisfaction.
- A focus on innovation and continuous improvement.
- A dedication to teamwork and collaboration.
- A passion for excellence and continuous learning.
Our Mission
- To provide exceptional jewellery items and services to our customers.
- To drive growth and customer satisfaction through innovation and excellence.
- To maintain market leadership through continuous improvement and adaptation.
- To foster a culture of collaboration, support, and continuous learning.
- To uphold the highest standards of ethical conduct and professionalism.
Our Vision
- To be the leading provider of jewellery items and services in the Japanese market.
- To drive growth and customer satisfaction through innovation and excellence.
- To maintain market leadership through continuous improvement and adaptation.
- To foster a culture of collaboration, support, and continuous learning.
- To uphold the highest standards of ethical conduct and professionalism.
Our Goals
- To achieve market leadership in the jewellery category.
- To drive growth and customer satisfaction through innovation and excellence.
- To maintain high standards of quality and customer service.
- To foster a culture of collaboration, support, and continuous learning.
- To uphold the highest standards of ethical conduct and professionalism.
Our Commitment
- To provide exceptional jewellery items and services to our customers.
- To drive growth and customer satisfaction through innovation and excellence.
- To maintain market leadership through continuous improvement and adaptation.
- To foster a culture of collaboration, support, and continuous learning.
- To uphold the highest standards of ethical conduct and professionalism.
Visa sponsorship available for eligible candidates.
