This is a temporary 3-month remote position based in Vietnam, focused on coordinating events and supporting Shopify order fulfillment. You will act as a central point for managing event booking requests from corporate partners and internal teams, ensuring all logistical details are confirmed and communicated effectively.
Key Responsibilities
- Handle incoming event booking inquiries and coordinate scheduling with nonprofit partners and account managers
- Communicate regularly with nonprofit organizations to verify event details and manage changes
- Prepare event layouts, suggest room setups, and support end-to-end event planning
- Develop deep knowledge of the experiences offered on our platform to guide stakeholders accurately
- Collaborate on event production tasks including host coordination, calendar management, and logistics scheduling
- Train and prepare on-site event teams to ensure readiness and consistency
- Support Shopify order processing by monitoring incoming orders and ensuring timely handoff to fulfillment centers
- Identify and resolve fulfillment issues such as shipping errors, inventory discrepancies, and returns
- Act as a liaison between internal teams and fulfillment partners, tracking order statuses and sharing updates
- Provide real-time support during events and operational workflows
- Contribute feedback and process improvements across departments
- Escalate and troubleshoot risks to ensure events and deliveries proceed on schedule
- Occasional local travel to nearby events may be required, if available
Requirements
- Currently residing in Vietnam with reliable remote work setup
- Available to work between 12 PM and 9 AM GMT+7, with flexibility for team meetings
- High level of accuracy and consistency in managing multiple workflows
- Proactive mindset with a drive to build and refine systems in a fast-moving environment
- Experience with Shopify or similar e-commerce platforms is essential
Work Environment
You’ll work within a purpose-driven team focused on creating measurable social impact. The culture values ownership, problem-solving, and collaboration. Team members take initiative, embrace challenges, and are committed to building scalable solutions that drive change. This role offers the chance to contribute from the early stages of growth and potentially transition into a longer-term position.
Compensation & Benefits
This is a contract role with up to 40 hours per week. It offers meaningful work with visible outcomes, the chance to grow within an evolving organization, and alignment with a global mission that connects enterprises and communities. While the initial term is three months, strong performance may lead to extended responsibilities or a permanent role.
