Republic Services, Inc. is hiring an ES- Senior Customer Service Support Specialist- Hazardous Waste. This role is essential for providing exceptional customer service and technical waste support, ensuring clients are satisfied with treatment and disposal services. As an escalation point, you will respond professionally to inquiries, troubleshoot issues, and fulfill customer needs.
What You'll Do
- Deliver outstanding service to internal and external clients via phone, email, or in person.
- Mentor junior staff and provide escalated support to resolve complex customer issues.
- Establish communication pathways to handle customer inquiries effectively.
- Collaborate with appropriate teams to ensure swift resolution of customer concerns.
- Coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.
- Assess new waste profiles for completeness, input data into the company system, and manage supporting documentation.
- Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions.
- Serve as the primary point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provide quotes, schedule, and organize trucking for efficient waste transportation logistics.
- Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to accurately price waste for disposal.
What We're Looking For
- 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs.
- Commitment to customer service and ability to actively listen to understand requests and resolve issues.
- Advanced knowledge and ability to assist others with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization.
- Knowledge of accounting processes.
- Ability to identify trends and data patterns.
- Ability to work within a team environment and handle multiple assignments simultaneously.
- Proficient with Microsoft Office, DocuSign, and PDF writer software.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
Nice to Have
- Experience in waste disposal, chemistry, or a related field.
Technical Stack
- Microsoft Office
- DocuSign
- PDF writer
Team & Environment
Serves as point of contact for Sales, Operations, and Customer Support Management. This role also mentors junior staff.
Benefits & Compensation
- Hourly Compensation: $20.35 - $30.55 per hour (dependent upon ES experience)
- Comprehensive medical, dental, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with generous company match.
- Employee Stock Purchase Plan (ESPP).
Work Mode
This position is fully remote.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran, genetic information, or any other characteristic protected by applicable law.
