Woongjin, Inc is seeking an Enterprise Customer Success Manager dedicated to managing and enhancing the customer experience. This role offers a hybrid or remote work arrangement for candidates based in the Atlanta area.
What You'll Do
- Manage the post-sale relationship and experience for enterprise-level customers
- Proactively engage with customers to ensure successful product adoption and value realization
- Serve as the primary point of escalation and advocate for your customers internally
- Analyze customer health metrics and develop strategies to drive retention and growth
What We're Looking For
- Proven experience in a customer success or account management role focused on enterprise clients
- Strong track record of building trusted advisor relationships with key stakeholders
- Excellent communication, presentation, and problem-solving skills
- Ability to analyze data and translate insights into actionable customer success plans
Work Mode
This role supports a hybrid or remote work arrangement and requires the candidate to be based in the Atlanta area.
Woongjin, Inc is an equal opportunity employer.
