About the Role
This position is responsible for developing and executing customer strategies that enhance adoption, satisfaction, and expansion within the enterprise segment. The strategist will partner with stakeholders to identify growth opportunities and reduce churn through insights and relationship management.
Responsibilities
- Design customized success plans aligned with enterprise client objectives
- Monitor customer health metrics and recommend interventions
- Lead quarterly business reviews with senior client stakeholders
- Identify expansion opportunities within existing accounts
- Collaborate with sales teams on renewal preparation
- Translate product updates into client-specific value narratives
- Track adoption trends and suggest engagement adjustments
- Coordinate escalation management with support and engineering
- Maintain detailed account records in CRM systems
- Advocate for customer needs in internal roadmap discussions
- Develop playbooks for onboarding high-tier clients
- Measure impact of customer initiatives using KPIs
- Facilitate cross-departmental alignment on account priorities
- Conduct risk assessments for potential churn accounts
- Deliver training sessions on platform capabilities
- Gather and synthesize client feedback for product teams
- Manage contract amendment processes with legal and finance
- Report on customer success metrics to leadership
- Stay current on industry trends affecting client operations
- Support M&A-related customer integration efforts
Nice to Have
- MBA or advanced degree
- Experience in technology or software services
- Certification in customer success management
- Familiarity with agile methodologies
- Background in data privacy or compliance frameworks
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid remote with regional office access
Team
Part of the customer success division working cross-functionally with sales, product, and analytics teams
Our Philosophy
We believe long-term customer outcomes define our success. This role is central to ensuring clients achieve measurable value from our platform through strategic guidance and operational excellence.
Growth Opportunities
This position offers a clear path to leadership roles in customer success, strategy, or operations, with regular performance reviews and development planning.
Available for qualified candidates
