Responsibilities
- Delivers administrative and operational assistance to ensure seamless daily functioning of the ENT & Lung Clinic.
- Organizes and maintains provider schedules, procedure blocks, call rotations, and outreach clinic assignments in coordination with leadership and medical staff.
- Acts as a communication bridge among ENT, Pulmonology, and Surgical Services to promote coordinated care and optimal use of resources.
- Manages preoperative coordination tasks, including patient communication, completion of required pre-surgery steps, and accurate EMR documentation.
- Oversees referrals, insurance authorizations, and patient scheduling workflows to identify and resolve access delays.
- Contributes to the creation and refinement of clinic processes, workflows, and informational materials as programs expand.
- Partners with leadership to uphold compliance with regulatory and accreditation requirements specific to ENT and pulmonary services.
- Facilitates data gathering and reporting for quality improvement, patient volume analysis, and strategic program growth.
- Engages in community outreach and marketing efforts, including outreach to referring providers and external stakeholders.
- Provides administrative support to leadership, including managing calendars, correspondence, and organizing meetings.
- Serves as a primary contact for patients, clinicians, and cross-functional teams to ensure prompt communication and follow-through.
- Participates in continuous process improvement initiatives focused on access, efficiency, and patient satisfaction.
Work Arrangement
On-site
Culture
- Our Mission: Deliver high-quality, empathetic care to every individual.
- Our Vision: Transform healthcare through meaningful connections, service, and innovation.
- Our Core Values: Embrace kindness, build mutual trust, collaborate effectively, and pursue excellence relentlessly.
Other
- Shift: Day Shift - 8 Hours (United States of America)
- The organization operates 24/7. Work schedules are established to meet role demands and organizational needs and may be modified as necessary.
- All job offers require successful completion of pre-employment screening, including criminal background check, reference verification, drug testing, health and immunization review, and physical demand assessment.
- Equal Opportunity Employer: This employer adheres to equal employment opportunity practices and does not discriminate based on veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other legally protected status.
- Disability accommodations are available upon request for candidates who require support during the application process.
