Evernorth Health Services, a division of The Cigna Group, is hiring an Enrollment/Billing Associate Representative to play a vital role in creating a clear, compassionate, and seamless experience for patients receiving specialty pharmacy and infusion services. You'll support CarePathRx by helping patients understand their healthcare journey and financial responsibilities.
What You'll Do
- Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism.
- Proactively contact patients to review coverage details and securely obtain payment information when applicable.
- Create accurate and timely patient financial responsibility letters based on documented insurance benefits.
- Review patient accounts to identify enrollment needs and initiate appropriate outreach.
- Enter and update patient demographic and referral information to support timely care delivery.
- Communicate patient updates effectively to internal partners to ensure alignment and continuity.
- Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality.
What We're Looking For
- High school diploma or GED.
- Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment.
- Strong verbal and written communication skills with the ability to explain information clearly and compassionately.
- Proficiency with computers and Microsoft Office applications.
- Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment.
Nice to Have
- Experience with insurance verification, billing, or enrollment processes.
- Familiarity with medical terminology.
- Previous experience supporting specialty pharmacy, infusion services, or healthcare operations.
Technical Stack
- Microsoft Office applications
Team & Environment
Part of Evernorth Health Services, supporting CarePathRx.
Benefits & Compensation
- Compensation: $17.75 - $24 USD hourly
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting day one.
- 401(k).
- Company paid life insurance.
- Tuition reimbursement.
- Minimum of 18 days of paid time off per year and paid holidays.
- Eligibility to participate in an annual bonus plan.
Work Mode
This is a remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
