TCGplayer, a part of eBay, is looking for an Associate Customer Experience Representative to join our team. In this role, you will work directly with customers to provide order support, answer payment questions, and respond to account inquiries. Your focus will be on providing legendary support and putting the customer at the center of everything you do.
What You'll Do
- Provide accurate and quality responses to all customer inquiries and requests via email.
- Go beyond for our customers to exceed their expectations and provide a first-class experience.
- Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries.
- Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams.
- Educate and empower our customers on our policies, tools, and product lines. Using the customer voice to help drive change and site improvements through continuous feedback and escalations.
- Triage customer tickets within our team and cross-departmentally.
What We're Looking For
- A minimum of 1 year of customer service experience.
- Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing.
- Strong problem-solving skills and the ability to work effectively in a team environment.
- This position is for the overnight EST timeframe.
Nice to Have
- Customer service experience preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field.
- Experience with a CRM like Zendesk or Salesforce.
- Familiarity with the collectible gaming industry.
- Experience working with a high-performing customer experience team.
Team & Environment
You will be part of the Customer Experience (CX) team, a group that prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion.
Benefits & Compensation
- Compensation range: $29,200 - $50,200.
- Full range of medical, financial, and/or other benefits (including 401(k) eligibility).
- Various paid time off benefits, such as PTO and parental leave.
- Target bonus and restricted stock units (as applicable).
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
