Enphase Energy is looking for a dedicated Technical Support Specialist to provide professional and timely technical assistance to our Spanish-speaking customers. In this role, you will resolve complex issues involving our hardware, software, and communication systems, ensuring a high-quality support experience.

What You'll Do

Answer inbound emails, chats, and phone calls from Enphase customers in Spanish during assigned hours.
Conduct remote troubleshooting of Enphase products.
Troubleshoot, approve, and execute warranty claims.
Provide pre-sales information about Enphase products.
Assist with the activation of new Enphase sites as needed.
Document all activity in a central CRM/Help Desk software platform.
Coordinate with Enphase Engineering on tracking field issues, product modifications, and logging product bugs.
Assist other team members with troubleshooting and/or administrative tasks as needed.
Follow departmental conventions and procedures.
Participate in ongoing training/education on industry standards and Enphase product-specific information.
Professionally represent Enphase via all communications mediums.
Abide by all company policies and standards of conduct.
Perform other duties as assigned.

What We're Looking For

A graduate with a B.E./B.Tech./BCA/BSC IT degree.
Minimum C1 Certification in Spanish.
Scored 60% and above in 10th, 12th, and Graduation.
Minimum of 2-year experience supporting customers in a Tech Support or Customer Support role.
Good interpersonal skills and proven ability to build rapport with customers, peers, and managers.
Strong verbal and written communications skills.
Computer literate (PC skills essential, Mac OS desirable).
General understanding of electrical concepts, AC & DC circuits.
Open to work on weekends and night shifts.