Enphase Energy is looking for a dedicated Technical Support Specialist to provide professional and timely technical assistance to our Spanish-speaking customers. In this role, you will resolve complex issues involving our hardware, software, and communication systems, ensuring a high-quality support experience.
What You'll Do
- Answer inbound emails, chats, and phone calls from Enphase customers in Spanish during assigned hours.
- Conduct remote troubleshooting of Enphase products.
- Troubleshoot, approve, and execute warranty claims.
- Provide pre-sales information about Enphase products.
- Assist with the activation of new Enphase sites as needed.
- Document all activity in a central CRM/Help Desk software platform.
- Coordinate with Enphase Engineering on tracking field issues, product modifications, and logging product bugs.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Follow departmental conventions and procedures.
- Participate in ongoing training/education on industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abide by all company policies and standards of conduct.
- Perform other duties as assigned.
What We're Looking For
- A graduate with a B.E./B.Tech./BCA/BSC IT degree.
- Minimum C1 Certification in Spanish.
- Scored 60% and above in 10th, 12th, and Graduation.
- Minimum of 2-year experience supporting customers in a Tech Support or Customer Support role.
- Good interpersonal skills and proven ability to build rapport with customers, peers, and managers.
- Strong verbal and written communications skills.
- Computer literate (PC skills essential, Mac OS desirable).
- General understanding of electrical concepts, AC & DC circuits.
- Open to work on weekends and night shifts.
Nice to Have
- A B.E. Electrical degree.
- Exposure to solar/PV-related environments.
