SupportYourApp seeks a Customer Support Consultant to deliver outstanding email-based support for technology companies and industry leaders. In this fully remote role, you will build strong customer relationships while securely handling sensitive data and maintaining a deep understanding of client solutions.
What You'll Do
- Deliver outstanding customer support via emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Excellent English and Spanish communication skills (C1/C2 for both spoken and written).
- At least 6 months experience in customer support.
- Experience with Excel and Logistics.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
- Experience with Intercom and Salesforce.
Technical Stack
- Excel
- Intercom
- Salesforce
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote, global position.
Company Culture
SupportYourApp fosters a multicultural and multilingual environment with a People First management approach and a culture built on trust.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
