Hybrid

StubHub is hiring an Engineering Manager - Fulfillment

About the Role

StubHub is seeking an Engineering Manager to lead a high-impact team responsible for building the data systems that power personalized marketing and retention experiences for millions of fans. This is a technical leadership role focused on driving business and customer outcomes through operational rigor, data-informed decisions, and strong people management.

What You'll Do

  • Drive measurable impact by identifying high-leverage problems, setting clear goals, and delivering solutions that produce quantifiable business and customer value.
  • Lead through execution by owning team delivery with precision, ensuring commitments are met, blockers are resolved quickly, and progress is visible and tracked.
  • Raise the bar on talent density by hiring exceptional engineers, actively coaching performance, and making principled decisions to retain only those operating at a high level.
  • Promote data-driven decisions by using data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates.
  • Own technical quality by championing system design, code quality, reliability, and long-term maintainability across your domain.
  • Foster team health by building a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability.
  • Partner across the business by collaborating with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.

What We're Looking For

  • 7+ years of engineering experience, including technical ownership of production systems and business-critical software.
  • 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams.
  • Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar).
  • Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor.
  • Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines.
  • Comfortable giving and receiving candid feedback, and modeling it for others.

Team & Environment

This role is part of the Operations group, which is responsible for the post-purchase customer journey for fans and is comprised of three sub-teams: Customer Success Technology, Fulfillment, and Supply Quality.

Benefits & Compensation

  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Unlimited Flex Time Off.
  • Comprehensive Benefits Package: 401k, and premium Health, Vision, and Dental Insurance options.
  • Paid parental leave.
  • Compensation Range: $300,000 - $400,000 USD + equity.

Work Mode

This role is hybrid and located in New York, NY or Santa Monica, CA.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Required Skills
Engineering ManagementTeam LeadershipSoftware Development LifecycleAgile MethodologiesSystem ArchitecturePerformance ManagementRecruitingStrategic PlanningStakeholder ManagementTechnical Project ManagementProcess ImprovementMentoringCross-functional Collaboration
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About company
StubHub

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.

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Job Details
Category management
Posted 7 months ago