TED is hiring an Engineering Manager

Engineering Manager Location: Europe (remotely) Monthly Salary: 5.900 EUR - 7.800 EUR (25.000 PLN - 33.000 PLN) on B2B or equivalent on a contract of employment (range will vary depending on your country of residence). Contract: B2B or Contract of Employment Tidio is a customer service platform integrating AI and human expertise, enabling businesses to scale while maintaining trust and personal interaction. Our mission is to empower entrepreneurs by enhancing customer service efficiency without compromising helpfulness. Key Company Highlights: - Leading AI customer service solution with global ambitions - Top 50 AI and Customer Service Product in G2's Best Software Awards 2024 - 4.7/5 rating on Shopify and G2 - First-world ML team launching an AI customer service agent - 350 million monthly unique widget users - Growing team of over 150 professionals Tech Team Characteristics: - Over 40 team members - Utilizes cutting-edge technologies - Emphasizes code quality and test coverage - Operates in small teams with two-week sprint cycles Engineering Manager Responsibilities: - Lead up to 2 teams (approximately 8 experienced engineers) - Develop team members through: * Creating career development plans * Setting and tracking goals * Providing regular, constructive feedback * Identifying skill growth opportunities * Maximizing training budget value * Embodying Tidio's core values (#FocusOnImpact, #TakeOwnership, #PlayFair, #Learn&Share) * Balancing rapid prototyping with strategic planning * Conducting performance reviews - Recruitment and Scaling: * Hire new team members * Collaborate on engineering workforce planning * Drive strategic technology initiatives * Facilitate cross-departmental communication * Align company and department objectives - Team Performance: * Collaborate with Product Owners on feature scoping * Manage sprint planning and progress tracking * Develop team roadmaps * Improve Agile methodologies * Focus on delivering business impact * Promote industry and internal guild standards * Ensure quality, automation, performance, scalability, and security Requirements: - 3-5 years leadership experience in software development - Engineering background with leadership transition - Proven track record of successful software project management - People-oriented leadership style - Outstanding communication skills - Technical passion and quality standards - Growth-motivated mindset - Comfortable with remote/hybrid teams - Fluent English Bonus Qualifications: - SaaS/product company experience - Understanding of SaaS & Engineering metrics - Admiration for industry thought leaders Offered Benefits: - Remote work with flexible hours - Flexible contract options - 26 annual vacation days - Professional development support - Personalized work equipment - Sport and wellness benefits - Private medical care - Mental health resources - E-book/audiobook access - Social events - English language training budget Diversity Statement: We are committed to fair treatment, ensuring recruitment and selection based solely on individual merit and professional competence, without discrimination. Company Rating: 4.3/5 81% employee recommendation rate