StubHub is hiring an Engineering Manager - Customer Success to lead a high-impact team responsible for building the data systems that power personalized marketing and retention experiences for millions of fans. This technical leadership role focuses on driving business and customer outcomes through operational rigor, data-informed decisions, and strong people management.
What You'll Do
- Drive measurable impact by identifying high-leverage problems, setting clear goals, and delivering solutions that produce quantifiable business and customer value.
- Lead through execution by owning team delivery, ensuring commitments are met, blockers are resolved quickly, and progress is visible.
- Raise the bar on talent density by hiring exceptional engineers, actively coaching performance, and making principled retention decisions.
- Promote data-driven decisions using metrics to guide priorities, evaluate solutions, and continuously improve team operations.
- Own technical quality by championing system design, code quality, reliability, and long-term maintainability.
- Foster team health by building a psychologically safe, inclusive culture grounded in feedback, autonomy, and shared accountability.
- Partner across the business with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.
What We're Looking For
- 7+ years of engineering experience, including technical ownership of production systems and business-critical software.
- 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams.
- Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar).
- Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor.
- Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines.
- Comfortable giving and receiving candid feedback, and modeling it for others.
Technical Stack
- Java
- C++
- Python
Team & Environment
You will be part of the Operations group, which includes Customer Success Technology, Fulfillment, and Supply Quality sub-teams. The Customer Success Technology division ensures the best post-purchase experiences.
Benefits & Compensation
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, with autonomy to lead experiments on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Unlimited Flex Time Off.
- Comprehensive Benefits Package: 401k, and premium Health, Vision, and Dental Insurance options.
- Compensation Range: $300,000 - $400,000 USD + equity.
Work Mode
This is a hybrid position based in New York, NY or Santa Monica, CA.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
